IT Support Analyst

Are you passionate about technology and eager to grow your IT support skills? Asticom is seeking a motivated IT Support Analyst to join our dynamic team in Bali. This is a fantastic opportunity to work with cutting-edge technology while receiving ongoing training and mentorship. At Asticom, we are committed to fostering a collaborative environment where your skills and ideas can thrive. Located in the vibrant city of Denpasar, you'll be at the heart of Bali's bustling tech scene, working on a diverse range of projects that span multiple industries.

As an IT Support Analyst at Asticom, you will be responsible for providing technical assistance and support to our team members, ensuring the smooth operation of our IT infrastructure. You will troubleshoot hardware and software issues, install and configure new systems, and maintain our network security. This role offers a unique blend of technical challenges and professional growth opportunities, making it an ideal position for those looking to advance their IT support career.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to end-users, including troubleshooting hardware and software issues.
• Install, configure, and maintain IT systems, including desktops, laptops, servers, and network devices.
• Monitor and maintain network security, including firewalls, VPNs, and intrusion detection systems.
• Manage and maintain IT documentation, including user manuals, troubleshooting guides, and system documentation.
• Assist in the implementation of new IT systems and technologies.
• Provide training and support to new employees on IT systems and procedures.
• Monitor system performance and proactively identify and resolve issues before they impact productivity.
• Stay up-to-date with the latest IT trends and technologies, and recommend improvements to enhance system performance and security.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in IT support or a related role.
• Proficient in using IT support tools such as ServiceNow, Zendesk, or similar.
• Strong knowledge of network protocols, including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with operating systems such as Windows and Linux.
• Certifications such as CompTIA A+, CompTIA Network+, or Cisco CCNA are a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

🛠️ Keahlian

Lowongan Terkait