Customer Experience Specialist - Medan

Mitra Bali Sukses is a leading company in Medan, dedicated to delivering exceptional customer experiences. As a Customer Experience Specialist, you will be at the forefront of ensuring our customers feel valued and heard. This role is perfect for those who are passionate about building strong customer relationships and providing top-notch support.

In this position, you will handle customer inquiries through various channels such as email, phone, and live chat. You will also work closely with our sales and support teams to resolve any issues promptly and professionally. Using tools like Zendesk and Salesforce, you will track and analyze customer interactions to identify areas for improvement.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries via email, phone, and live chat.
• Collaborate with sales and support teams to resolve customer issues efficiently.
• Utilize Zendesk and Salesforce to track and analyze customer interactions.
• Monitor customer satisfaction metrics and provide regular reports.
• Identify trends and patterns in customer feedback to suggest improvements.
• Train and mentor new customer service representatives.
• Ensure all customer interactions adhere to company policies and standards.
• Participate in quality assurance activities to maintain high service standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Psychology, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proficient in using Zendesk and Salesforce.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with customer experience best practices and metrics.
• Certification in customer service or a related field is a plus.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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